The National Maintenance Agreements Policy Committee Inc. (NMAPC) developed this Privacy Policy so you will know how we collect, use, share, and store your personal information.

This Privacy Policy applies to our website, information we have received from third-parties, and other information we receive from communications from you.



"Personal Information" is information that, either alone or in combination with other information collected, identifies an individual. When we combine other information (i.e., information that does not, on its own, identify an individual) with Personal Information, we treat the combined information as Personal Information. Personal Information includes your name, mailing address, phone number, e-mail address, fax number, employer, and job function.

Contact and Mailing Information

When you apply for membership, sign up for free services, register for events, or purchase our products and services, we request contact and mailing information including your name, mailing address, email address, and telephone number. We use this information to process your order and provide you with the services or products you request. This information is necessary for us to provide you with the following:

  • Account registration on our website
  • Event registration
  • Newsletters, publications, and registration for our mailing lists
  • Products
  • Updated information about our industry, profession, or the Association
  • Other services we may offer from time to time

We will use this information to communicate with you about your membership, account, or transactions with us, giving you important information about your products or services, sending you notices about material changes to this Privacy Policy, and, consistent with applicable laws, sending you offers and promotions for our products, services, and events.

Employment Information

When you apply for membership or register to attend events we are hosting, we may request some employment information such as your employer and position title. This information is used to provide member and event-related services and materials such as member directories, name tags, and programs. We may also use this information to generate sales reports and to measure and understand demographic, event interest, attendance and other trends among our members and customers. We need this information to register you for the event.

If you are invited to participate as a speaker in our event, we may also request Personal Information related to your employment history, authorship, credentials, and other information that may be relevant to describing and introducing you at the event and in the event materials. This information is necessary for us to prepare event-related materials and include you as an event participant.

Payment Information

When you ask to purchase a product, service, or event registration, we request certain payment information necessary for us to fulfill your order. This information may include your billing address, payment card information, and other bank information.

We do not view or store the payment card information you provide to us on our website. A third party payment processor processes customer payment card information when our customers use a payment card to make a purchase on our website.

If you send us payment by mail, email, fax or telephone, we will collect Personal Information from you including, your name, mailing address, telephone number, and your payment information in order to process your payments for the products and services you request.

Communicating with Us

When you interact with us by email, telephone, fax or in person, we may collect Personal Information, such as your name, mailing address, phone number, email address and contact preferences; and information about your membership and the products you own and services you receive. We keep a record of your correspondence or comments, including Personal Information, in a file specific to you. We may use this information to help us provide you with better service in the event that you contact us again.

Browsing, Searching, Website Activity, and Cookies

We collect certain Personal Information when you visit our website or click on the various links for products and services. We collect this information to help run our website more efficiently, to gather broad demographic information, to monitor the level of activity on the Site, and to evaluate the effectiveness of any of our advertising.

Cookies are placed onto a computer or device while browsing the Internet. Cookies are used to collect, store and share bits of information about user activities. The NMAPC uses both session cookies and persistent cookies. They allow us to:

  • analyze the usage of our services (e.g. what links users click on) in order to improve our offerings
  • provide a more personalized experience to users
  • allow users to more easily log into our website services.

The NMAPC uses tracking analytics to: (i) determine if a certain page was visited or whether an email sent was opened or clicked on by a user; and (ii) to allow users to provide feedback on events and services.


We primarily collect Personal Information directly from you. In some cases, however, we may receive your Personal Information, such as your Contact and Mailing Information, from third-parties that believe you may have an interest in our events, products, or services.


We may share the Personal Information you provide online only with other partners and/or businesses that provide services to the NMAPC and its affiliates and only for the purposes described above.

We use third party service providers to help us administer certain activities on our behalf, such as fulfilling purchases and shipping products, processing credit card payments, sending emails, providing advertisements, analyzing usage of our websites and apps, tracking effectiveness of our marketing campaigns, and allowing users to connect to their social network. We may share Personal Information about you with such third-party service providers to the extent necessary for the sole purpose of enabling them to perform services on our behalf.

Accordingly, payment information we collect may be processed by third-party service providers such as (i) payment processors, (ii) email and other online communication service providers, (iii) website hosting service providers, (iv) providers of cloud data storage and processing, (v) providers of shipping and mailing services, and (vi) website analytics service providers.

The NMAPC is based in the United States, where our servers and offices are located. Please note that any information you send to us by telephone, email, mail, fax or our website will be received in the United States. The United States may not have the same data protection laws as the country in which you initially provided the information.


We will retain your Personal Information for the period necessary to fulfill the purposes for which your Personal Information has been collected as outlined in this Privacy Policy and to help us develop and improve our products and services unless a longer retention period is required by law.


You may access, change, or correct information that you have provided by making a request to us using the contact details below, in which case we may need to verify your identity before granting access or otherwise changing or correcting your information. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You may opt out of receiving promotional messages from the NMAPC, if those messages are powered by the NMAPC, by following the instructions in those messages. Opting out of receiving communications may impact your use of our Services. If you decide to opt out, we can still send you non-promotional communications, such as digital receipts that you request.


We may amend this Privacy Policy from time to time by posting a revised version. The revised version will be effective immediately. If you disagree with the changes, you may stop using our Services at any time. Your continued use of our Services constitutes your consent to any amendment of this Privacy Policy.


Please contact the NMAPC office with any questions or concerns regarding this Privacy Policy.

1501 Langston Boulevard, Ste. 202
Arlington, Virginia 22209

Phone: 703-841-9707